T4BGreaser.com does NOT accepts returns of this (Greaser) product for any reason.
T4BGreaser.com provides, customers with a warranty since the receipt of the product. Since we are a brick and mortar retail location in Calgary we can provide customers product warranty as compared to many web sites claiming to provide you with unreliable warranty. Based on our experience 1-year is sufficient warranty period to ensure your product full functionality. Warranty covers electronics only. Frame and Fork Assemblies will be covered for 5-years since the purchase date. Battery will be covered for 6-months. Any lithium-ion batteries will degrade over time and thus the more you use them the less distance you can travel over time. Eventually battery will need to be replaced. Normal battery aging is not a warranty issue.
How does warranty work?
Some issues are obvious and you will be able to articulate them via email or phone call to us. Based on what you tell us we can make a decision on what is required. Once we know what you need we will ship you part(s), at no shipping cost, to repair your unit yourself.
In case the issue is not obvious, please contact and visit a certified mechanic to identify the issue and to point out which parts need to be replaced. Once we know what you need we will ship you part(s), at no shipping cost, to repair your unit yourself or by that same mechanic.
Many situations are also very individual and we will approach it case by case basis but the framework of our warranty is stated above.
Still have questions? Please email us or call. If you are calling make sure to call during our business hours.